Thursday, February 22, 2007

I play that guy Tank in the movie

Originally Posted: 2007-01-24 @ 3:23:25 pm

This is my station at the hospital. Seriously. Yesterday I setup a mount that currently is holding 4 19-inch monitors and supports up to 6 monitors. The next project they are going to have me do is set up a relay monitoring system inside the main call center and a stacked monitoring system like this one in the back area for the swing/grave yard crew.

The upper left monitor uses Solar Winds. It's a monitoring system to show the status of all the Cisco Catalysts, Frame Relays, some Win 2003 Servers, etc. When you click on one of the systems / routers, it will tell you the status and statistics of the router or whatever the system is and it's average relay time, it's latency, etc. It's really hardcore montioring stuff. It even shows the diagram of the box and what is being used and what isn't.

The montior to the upper right shows the call center statistics. It isn't as powerful as SolarWinds (hence it's a seperate monitoring system). It shows how many people are waiting to talk to an operator, the service level percentage, total calls and the status of all the current operators. It will report operators as being on break, with a call, doing misc. work, or if the phone is ringing for a call. Pretty stalkerish.

The lower left of the monitoring shows the status of the different hospital systems. I can't go into detail because of obvious security issues, but it monitors the different hospital servers, systems and relaying of customer information and other data pertaining to them.

The lower right is a spare monitor since we don't have the Tivoli Management Colsole available. It's something my manager plans to have available within the next few months but until then, I use it as the extension of my monitor (the lone right one) for logging calls and assigning cases to the proper tech.

I answer calls based on whatever the user needs. Common calls include password resets, Outlook issues or misc. printer, computer, whatever problems. It's a really neat experience working for the county. I don't know if it's something I want to do forever (since they keep extending my contract here), but either way, it gives me time to work on other things I wouldn't otherwise work on.

Anyway, I think that's it. Oh, and I did try to get the Matrix screensaver to run on these guys. None of the matrix screensavers available support multiple monitors so it rather sucks. :)

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