Friday, August 10, 2007

Outlook Crashing with ntdll.dll

Thanks to Dan for posting a fix to the Outlook crashes that many people have been experiencing. It all turned out to be Cloudmark's the fix.

In Vista, go to C:\Users\[Profile Name]\AppData\Local\ and rename the Cloudmark folder to Cloudmark.bad.

In XP, go to C:\Documents and Settings\[Profile Name]\Local Settings\Application Data\Cloudmark and rename the Cloudmark folder to Cloudmark.bad.

Then start up Outlook and you're good to go. You do not need to uninstall or reinstall Cloudmark.


In order to preserve your whitelist settings, you'll want to copy 2 files over from the old directory to the new directory.

  1. Close Outlook.
  2. Copy the files cdol_firstunblock.dat and cdol_whitelist.dat from your old \Cloudmark.bad\SpamNet directory to your new \Cloudmark\SpamNet directory.
  3. Restart Outlook.

No comments: